Frequently Asked Questions
Expert support for your professional cinematography and broadcast needs.
Do you offer international shipping for high-end cinema gear?
Yes, we ship worldwide. All international orders are sent via fully insured express carriers to ensure your equipment arrives safely and securely.
What is your return policy on cameras and lenses?
We offer a 14-day return window for most electronics in original, unopened condition. Please note that professional cinema cameras with recorded hours may be subject to a restocking fee.
Are the products sold at Hot Rod Cameras covered by warranty?
Absolutely. As an authorized dealer for all brands we carry, every product includes a full manufacturer's warranty. We also offer extended protection plans for added peace of mind.
Can I request a custom lens modification or rig consultation?
Yes, Hot Rod Cameras is famous for our technical expertise. You can schedule a consultation with our team for custom lens tuning, sensor calibrations, or bespoke camera rigging.
What payment methods do you accept for large equipment orders?
We accept all major credit cards, wire transfers, and professional equipment financing through our partner lenders to help you manage your production budget.
How can I track my order once it has shipped?
Once your order is processed, you will receive an automated email containing your tracking number and a link to the carrier's portal for real-time updates.